Shipping

SHIPPING AND RETURNS

Best Lashes Supply ships same day on all orders placed before 3 pm PST. All orders are processed within 48 hours.

Please reach out to bestlashessupply@gmail.com within 48 hours of delivery if there are any items missing or any issues with your order.

SHIPPING PROCESSING TIME

Best Lashes Supply ships same day on all orders placed before 3 pm PST. All orders are processed within 48 hours.

  • Shipments are processed on normal working business days, Monday-Friday.
  • Best Lashes Supply may experience a high volume of orders during sales and holidays and you may experience shipping and processing delays.
  • COVID-19 may delay your shipment as no fault of Best Lashes Supply.
  • Best Lashes Supply is not responsible for lost packages if the wrong address was entered. It is the responsibility of the purchaser to provide an accurate address and contact information.
  • Best Lashes Supply is not liable for any lost, stolen, or misplaced packages

DOMESTIC SHIPPING

Standard shipping is on average 1-7 business days. Delivery times may vary depending on the shipping method you selected during check out, and the location of your shipping address. Delivery time includes processing and shipping time.

  • USPS First Class is estimated to take 3-5 business days to arrive. As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive.
  • USPS Priority Mail is estimated to take 2-3 business days to arrive. As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive.

Once your parcel leaves Best Lashes Supply, shipping times are dependent on the carrier. We cannot control when your package will be delivered.

EXPEDITE SHIPPING

These times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions. Expedited shipping does NOT deliver on Saturdays and Sundays.

  • UPS 2nd Day Air is a guaranteed 2 business day shipping service. Please note that UPS doesn’t deliver to P.O boxes. Orders placed before 3pm PST will be shipped the same day.
  • UPS Next Day Air is a guaranteed 1 business day shipping service. Please note that UPS doesn’t deliver to P.O boxes. Orders placed before 3pm PST will be shipped the same day.

INTERNATIONAL SHIPPING

International shipping averages 3 to 21 days. Delivery time may vary depending on your country and the shipping carrier you selected during check out.

  • DHL Express estimated delivery time for international orders: 2-5 Business days.
  • USPS estimated delivery time for international orders: 7-21 Business days.

Once your parcel leaves Best Lashes Supply, shipping times are dependent on the carrier.

CUSTOMS, DUTIES, AND TAXES

Best Lashes Supply is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

RETURNS

We want you to be completely satisfied with your purchase. You can return or exchange any unused or unopened products within 10 days from the day you received your order.

Liquid products, including adhesive, cannot be returned. If you are unhappy with your adhesive contact our customer service via email at bestlashessupply@gmail.com.All Best Lashes Supply Tweezers can be exchanged within 10 days of purchase. We know tweezers are very personal, and we want to make sure you find the pair that’s right for you.

Payment for returns will be completed once items are received at the Best Lashes Supply warehouse. Shipping and Route costs are non-refundable.

DAMAGED ITEMS

To protect your order against damage that occurred during shipping, add Route Protect at checkout. When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at bestlashessupply@gmail.com and we will be happy to work with you to remedy the situation.